How to refund street power bank
Recently, the issue of refunds has become a hot topic in the shared power bank industry. In particular, the refund process of street power bank has attracted a lot of user attention. The following is the hotly discussed content on the Internet in the past 10 days and the detailed guide for street electronics refunds to help users quickly solve the problem.
1. Statistics of hot topics in the past 10 days
| topic | Number of discussions (10,000) | Main platform |
|---|---|---|
| Shared power bank prices increase | 12.5 | Weibo, Douyin |
| Difficulty in refunding street electricity | 8.3 | Black Cat Complaint, Zhihu |
| Power bank deposit is automatically deducted | 6.7 | Xiaohongshu, Bilibili |
2. Detailed explanation of refund process for street power bank
1.Online refund conditions: The status of "returned equipment + no payment due" must be met, and the deposit will be refunded within 1-7 working days.
2.Operation steps:
| Step 1 | Open Jiedian APP/mini program |
| Step 2 | Enter "My" - "Wallet" |
| Step 3 | Click "Deposit Return" |
3.FAQ:
| question | solution |
|---|---|
| Not received | Contact customer service to provide payment voucher |
| Device not recognized | Take a video of the return as evidence |
3. Real user feedback cases
According to data from the Black Cat Complaint Platform, the number of street electricity complaints in the past 30 days reached1,247 items, 72% of which involved refund issues. Typical case:
| Case 1 | The system did not update the status after the user returned it, and customer service took 48 hours to process it. |
| Case 2 | Refunds through Alipay channels are 3 working days slower than those through WeChat |
4. Rights protection suggestions
1. Reservereturn voucher(Photo/Video)
2. Submit a work order through official customer service (400-670-5353) or WeChat official account
3. If it is not processed within 7 days, you can complain to 12315
5. Industry comparison data
| brand | Refund time limit | Complaint rate |
|---|---|---|
| Street electricity | 1-7 days | 23% |
| monster | Instant payment | 15% |
At present, Jiedian has publicly promised to optimize the refund system, and users are advised to pay attention to the APP announcement in a timely manner. If you encounter urgent problems, you can try to provide feedback through the quick response channel on Weibo @jiedian official account.
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